We offer help desk support available to users, with a whole team of certified professionals to provide solutions to all the problems that may arise in their day to day. These solutions are provided based on in-depth knowledge of the client, its infrastructure, its needs, and its business, which minimizes the downtime of a user.
Following globally recognized standards, such as ITIL, we are concerned that the first thing is to restore user service. That I can continue working. In this way, the downtime is greatly reduced.
Our IT support service contracts through our Help Desk support, are backed by an SLA, agreed and signed with the client. In this way, the level of criticality of each of the parts that make up the service is established.
Monday to Friday from 8 a.m. to 5 p.m.
Being able to prolong through our Extended Hours and 24/7 services to accommodate any need.