24/7 and Extended Support

Because problems don’t have office hours.

IT Services

Hoy en día, y cada vez más, se difumina la jornada laboral como la conocíamos, con un horario de inicio y final muy marcados. El teletrabajo, el trabajo basado en objetivos, y el uso de la tecnología en general permiten, para bien o para mal, poder trabajar desde cualquier sitio y a cualquier hora.

Es por ello por lo que ponemos al servicio de nuestros clientes un horario de soporte mucho más amplio de lo habitual, llegando a ser de 24 horas los 7 días de la semana, 363* días al año. (24x7)

Nowadays, the working day as we knew it, with a very marked start and end time, is increasingly blurring. Teleworking, goal-based work, and the use of technology in general allow us, for better or for worse, to work from anywhere, anytime.

For this reason, we serve our clients with a much longer support schedule than usual, reaching 24 hours 7 days a week, 363* days a year. (24/7)

We divide it into two options:

Extended Support

  • Level 1 and 2 support
  • From Monday to Friday
  • From 6 am to midnight
  • Attended by HSI’s own technicians
  • Ideal for companies that require more extensive IT support
  • Complement to a support service already contracted with us
  • Monthly Fixed Cost

24/7 Support

  • Level 1 and 2 support
  • Attended by HSI’s own technicians
  • Ideal for companies that need their systems working 24 hours a day.
  • Fixed monthly cost for on-call technician availability
  • Variable cost depending on the number of interventions 
  • It can be a complement to other support services contracted with us

*Except Christmas and New Year’s Eve